Standing up for physiotherapists and public health

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IMPORTANT NEWS that could affect your health benefits package and immediately put further strain on our already-overburdened healthcare system in British Columbia. 

Pacific Blue Cross (PBC) has changed what is eligible for physiotherapy coverage.  If your employer benefits package includes PBC, these changes may mean you can no longer bill for treatment you have previously received.

This decision will have a significant immediate impact on the healthcare system and accessibility to extended allied health services.

Talk to your union or your employer to find out more about how this will affect you, your loved ones, and the public care environment.

Stay tuned to this website for more information and updates coming soon.

Updates and new information

Thursday January 11, 2024

  • We have heard from some levels of government over the past few weeks, letting us know they are aware of the situation and will be keeping an eye on it. Our first goal was to inform about what is happening, particularly when we hear that additional clinics are considering laying off PTSWs, and to make sure they are aware that our already strapped healthcare system is facing increased…

Tuesday December 19, 2023


  • We are hoping to have legal opinions on some of the definitions laid out by PBC early in the new year and that will help us immensely in determining what the go forward approach will be.
  • PABC and CPA are writing to PBC over the holidays to request a meeting where we can sit down together and negotiate a reasonable solution…

Monday December 11, 2023


Wednesday December 13, 2023


  • While the PBC letter to patients last week seemed promising, the FAQs to providers reiterated similar themes to the original PBC release. 
  • As such, we encourage you to take a cautious approach about offering services that PBC has indicated are not acceptable in any of its recent transmissions. 

Allies in advocacy

Send us your opinions, experiences, and other feedback

General Public Feedback Form

For members of the public whose health and wellbeing have been affected by changes to their Pacific Blue Cross coverage.

Public Employees and Healthcare Workers Feedback Form

For front-line healthcare workers and members of unions, associations, or other professional groups that have been affected by changes to their Pacific Blue Cross coverage.

Physiotherapist and Clinic Feedback Form

For physiotherapists, clinic owners, support workers who have been affected by changes to their Pacific Blue Cross coverage.